Skip to main content

Recent

Are The Young People Justified to Protest?

It has always been the case in many political rallies and manifestos. It all started as a slogan to woo votes from the under-35s, which they have always found a way to do. In the past, you could lie to people because social media was still in its infancy. Information could not be easily accessed and stored, except by the mainstream media stations. They would commit all the atrocities and get away with them because they dictated what should appear in the mainstream media. In fact, it was only KBC that had the outright privilege of doing the recordings, and everyone depended on this government media house and its affiliated vernacular stations for news. Our parents worshipped the state and feared to criticise the state for any wrongdoing. The few who raised their voices risked their lives, and most of them ended up in torture chambers.  The likes of Raila Amollo Odinga, Achieng Oneko, Charles Rubia, and Paul Muite, among others, were young when they fought for the second liberation. ...
Post a Comment

Digital Service Delivery

Over the past two decades, the boom of digital communication, globalization, and the exponential development of digital technology has revolutionized the way companies operate and compete globally. Recognizing the efficiencies brought about by the appropriate use of information communication technologies (ICTs) to spur growth, governments and businesses worldwide have been placed under intense pressure to turn themselves into electronic governments and create electronic platforms to ensure service delivery. Maximization of an organization's capacity to offer service and realize increased profits is usually the main driving factor for the incorporation of technology.

This article assesses the different ways in which technology has been incorporated into service delivery and how each has been beneficial.

E-Government

This is also referred to as E-government, and many nations of the world have adopted it. It includes the use of such platforms as television, telephones, USSD codes, and radio. A good example is an E-citizen platform in Kenya, where most government services can be accessed online. Unlike the old system where one would be required to present himself or herself in the respective office to get the service intended, the e-citizen platform allows the client to access these services without stepping out of his house. He has internet and an electronic device that access the platform. There has also been an increased flow of information from the government to its citizens. This leads to efficiency and increased effectiveness in service delivery.


 

E-learning

E-learning, in its basic definition, is the use of computers and other digital media to offer training to students. The Sustainable Development Goal, number four, talks about quality education for all. This has been made possible by the adoption of information communication technology to strengthen education systems. Computers allow the presentation of knowledge efficiently. Among others, presentation software such as PowerPoint and animation software such as Flash can help teachers when giving lectures. Computers promote audiovisual knowledge representation, thereby making the learning process interactive and exciting. Teaching that is computer-aided brings a fun aspect to education.


 

E-Customer Service

Technology enables providers of customer service to provide consumers with knowledge and service in several different formats. It can also minimize delivery times and make data available to individuals with disabilities. The software also helps clients to take ownership of their service and manage it. Customers can select the time, format, and type of data they want for service delivery through such technologies as fax-on-demand and online information fulfillment systems.

 

Political E-Empowerment

One reason people are not voting along service delivery lines, especially poor people, is that they do not know enough about the candidate's performance. In getting this data out to disadvantaged people, digital technologies will play a part. The data must be open, salient, and accessible at any given time, promoting good decision-making before people choose their leaders.

 Article by;

S.K

The author is a trainer at a technical training institute in Kenya and is so enthusiastic about technology. His interest is majorly in the adoption of information technology in delivering various services and the management and monitoring of natural resources. 

 

Comments

Post a Comment

Popular posts from this blog

What is Your Treasure?

 A few years ago when I was in college, we had a discussion with my friends on what mattered to each one of us. Someone was asked, in the event of a fire, people drowning, or even an Earthquake, and you happen to be with the whole of your family in that situation, who or what would you save? Say you had your parents, sisters, brothers, your laptop, money, gold, wife, and children, who or what will you save? I want to pose the same question to you. Who or what will you save? I know how tricky it is. I do understand because it wasn't easy for us too. Somehow some of us felt like we would save our parents, and in the order of priority mom the dad, whereas some claimed that they would save their children. But again, I love my wife. She is the mother of my children. If I save my children and let their mother drown or get burnt, how will my children view me? Were it not for my parents, I wouldn't be here, I also do love them. In all honesty, they would be the first ones to be saved. ...
Post a Comment
Read more

Are You a Man Under 30 Years? Here are 9-Under-30-Years Commandments

9 Advices to a Man Under 30 Years  Growing up, I never had the privilege to get advice from a 30-year-old man on what awaited me when I hit the third floor. I guess growing up with a career dad did not do me all the good but he did his part by ensuring that we had a comfortable life. I therefore had to figure things out myself after getting to 30 years old. Here are my lessons that might also help you. 1. Until you have defined what life is, never commit to a woman. 2. Do not take long before you move out of your parents' house. Even as you do this, always be ready to go back when things do not work out, because at some point in life, you will need to rethink and restrategise. 3. If you have an income in your 20s, use that money to build yourself. If you are into land, buy as much as you can. I always tell my students, if at any point in life, you have the resources but do not know where to invest, just go and buy a piece of land.  4. Do not spend more than two years in a job ...
Post a Comment
Read more

Master the ART of Dark Psychology

                                                                Photo: Courtesy   I am sure ya'll have found yourselves in uncomfortable situations. A situation where your boss or an older person demeans you. That would happen in the 1980s and '90s because people lived in fear. Children were punished and put into situations as if it were the end of the world. Earlier generations were taught to submit and never question anything, but Gen Z cannot accept such nonsense. The millennials went through the same torment, but they are slowly coming out of it. Here are several psychology hacks that can help you put someone who is demeaning you into his/her own place. Dark psychology has for a long time been used by narcissists, but you can also use it for your own benefit. Without considering gaslighting,...
Post a Comment
Read more